CloudRelix Privacy Policy

CloudRelix, Inc. ("CloudRelix", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including through our website (cloudrelix.com), software agents, dashboards, APIs, and related products (collectively, the "Services").

By using the Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please discontinue use of the Services immediately.

1. Information We Collect

a. Information You Provide to Us

• Account Information: We collect your name, email address, company name, job title, and other identifiers when you request a demo, sign up for a trial, or contact us.
• Communication and Support: When you contact us directly, we may receive additional information such as your phone number, the content of the message or attachments you send, and any other information you choose to provide.
• Survey Responses: From time to time, we may request feedback or participation in surveys to improve our services.

b. Information Collected Automatically

• Telemetry Data: Our agents collect metadata including system uptime, installed packages, kernel version, configuration hashes, system resource usage, and network connectivity data.
• Usage Data: Includes logs of dashboard activity, API usage, session durations, user flows, and interactions with alerts and reports.
• Device & Technical Data: IP address, browser type, operating system, user agent string, referring URLs, and device identifiers are captured automatically for security and optimization purposes.

c. Cookies and Tracking Technologies

We use first-party and third-party cookies to enhance your browsing experience, analyze trends, administer the site, and gather demographic information. You can manage cookie settings via your browser or system preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver, personalize, and manage access to the Services
• To provide technical support and respond to user inquiries
• To monitor system health, detect anomalies, and track configuration drift
• To improve our software through aggregated performance analytics
• To send product updates, onboarding instructions, and relevant security notices

3. How We Share Your Information

CloudRelix does not sell or rent your personal data. We may share your information only in the following limited circumstances:

• With trusted third-party service providers who assist in operating our infrastructure (e.g., cloud storage, email delivery)
• To comply with legal obligations, such as responding to subpoenas or government requests
• In the event of a corporate restructuring, merger, or acquisition, in accordance with applicable law

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including maintaining service continuity, complying with legal obligations, resolving disputes, and enforcing agreements. Telemetry data may be anonymized and retained for research and product improvement.

5. Security

We implement industry-standard security practices, including:

• Encrypted data transmission via TLS
• Disk-level encryption of stored data
• Audit logs and access reviews for administrative actions
• Principle of least privilege applied to infrastructure components

While we take security seriously, no internet-based service is entirely secure. Please contact us immediately if you suspect unauthorized activity in your account.

6. Your Rights

You may have the right under applicable laws to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Restrict or object to certain processing activities
• Withdraw consent where previously provided

To exercise your rights, contact us at privacy@cloudrelix.com.

7. International Transfers

CloudRelix is based in Canada and may process your data in jurisdictions that may not provide equivalent protection to your home country. We implement contractual and organizational safeguards to protect data transferred across borders.

8. Children's Privacy

Our Services are not directed at children under the age of 16. We do not knowingly collect or solicit personal information from minors. If you believe a child has provided us personal data, please contact us to have it deleted.

9. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or by contacting you directly when appropriate.

10. Contact Us

For questions, concerns, or data subject requests, please contact:

CloudRelix, Inc.
Email: privacy@cloudrelix.com